FAQ
Is it secure to visit your website?
Yes, absolutely! Your security is our top priority. We treat all your personal information confidentially and never share it with third parties. Your data is stored securely on a protected server, and we fully comply with all Data Protection and consumer laws. With our advanced security measures, your transactions are safe. Online shopping has never been more secure!
Why are products so affordable on your website?
We work closely with source factories so the price and quality are the best we can offer.
While the prices we offer will not be lower than low-quality imitations on platforms like AliExpress, the quality we offer is always worth the price you pay for each item.
We guarantee that what you see is what you get.
How to place an order
- Browse or search for the items you’d like to buy. You can use the search bar on most pages.
- Once you find an item, click its name to view the product details page.
- To add the item to your cart, click the “Add to Basket” button. Continue shopping or proceed to checkout when you’re ready.
- When your shopping basket is ready, click “Proceed to Checkout” and follow the steps to complete your payment.
Can I cancel or change my order after submission?
You can cancel or modify your order before it’s dispatched. We process orders within 24 hours, so please contact us as soon as possible if you need any changes. For any changes or inquiries, feel free to contact us at contact@yololady.com or Contact me via WhatsApp.
Payment
- What currencies do you accept?
Currently, we accept GBP, EUR and USD. - What payment methods do you accept?
Due to the specificity of the product, we only accept MoneyGram and Western Uniony and Wise transfers.
Please follow the information on the checkout page.
For more details, please feel free to contact us at contact@yololady.com or WhatsApp.
Order Status
- How can I track my order status?
Simply log in and visit “My Account” from the website’s header to track your order. All orders will be listed under the “My Orders” tab. After payment is complete, you’ll receive an email with your tracking number and link to track your order online. - How can I find my order number?
If you didn’t receive an email with your order number, log in to “My Account” and click “My Orders” to view your order details. If you still can’t find it, contact us with your email address and name used for the order, and we’ll assist you in retrieving your order number. - What if my order never arrives?
Contact our customer service team with your order number and username. Email us at contact@yololady.com, and we will investigate your order and assist in locating it. If it’s our fault, we will either resend your order or issue a refund as per your request.
My Account
- What should I do if I forget my password?
If you forget your password, contact us at contact@yololady.com with your username and email address, and we’ll reset your password. - Can I change my username or email address?
You can update your username and email by logging into “My Account” and visiting “Personal Info.” If this doesn’t work, contact us at contact@yololady.com, and our customer service team will assist in making changes.
Shipping
- How long will my order take?
Generally, it takes 2-3 business days to process and ship your order. Your order will be shipped the next day or the day after payment. During peak seasons, allow 3-4 days for processing. In most cases, you’ll receive your order about 6-10 business days. - What shipping options do you offer?
We will assign different distributors according to your area. After shipment, you will receive a logistics tracking number. - How much does shipping cost?
Shipping is free on all our products as the packaging does not include a branded box or shopping bag. - How can I track my package online?
After your order is shipped, we’ll send you an email with tracking information. You can use the tracking number and link in the email to track your package. - Why isn’t my tracking number working?
If the tracking number isn’t working, it may be because your order was just shipped. It can take up to 72 hours for tracking information to update. Please check again after 48 hours. If there’s still no update, contact us immediately through our ticketing system. - Will my order incur customs fees upon shipment?
Typically, there are no customs fees, as we mark all packages as “gifts” or “samples.” However, if customs fees are charged, the customer is responsible for them. We apologize for any inconvenience, but we have no control over the customs authorities in your country. - What is your return policy?
Due to high shipping costs and the risk of packages being held by customs, we only support returns for quality issues. We regret any inconvenience caused.
Promotions
- Shipping packaging?
In order for your package to pass customs smoothly and for your cost considerations, a relevant brand dust bag will be provided in the packaging. No brand box or shopping bag is provided. You don’t need to pay for these meaningless extra things. - Are there any promotions?
Add my WhatsApp to get extra discount codes.